Return & Exchange
You may return, exchange or receive a refund on your clothess if you are unhappy with them for any reason. Just follow these easy steps:
Please submit items change/return request to customer service via email@example.com;
Send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required;
Pay for return postage. Unfortunately, we are unable to cover return shipping for returns;
Send us the package so it reaches us within 45 days of the original dispatch date (90 days for bifocals and varifocals).
Returns must be in their original condition and with all accessories included in your package (e.g. dresses and belts).
You must email us a picture showing the problem/defect when you submitting the return/exchange request.
When you do return any clothes we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post.
We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
More questions? Contact us
You can reach us on: firstname.lastname@example.org from 9am-5pm Monday to Friday (excluding some bank holidays).
We aim to reply to all our customer emails within 24 hours and we are happy to reply your email during office time.